These Terms and Conditions do not affect your statutory rights.


About Us

This website is owned and operated by:

Jenny Keedy

Cherubs in the Clouds

Email address:


Ordering Products from us

Placing an order with Cherubs in the Clouds implies acceptance of these Terms and Conditions and Cherubs in the Clouds will treat each order as an offer by you to purchase the goods subject to these Terms and Conditions, please read them carefully.


Description of goods

Every effort is made to ensure that all images, descriptions, specifications and advertising are a good representation of the actual product but 100% accuracy cannot be guaranteed. Please be aware that the rendering of colour photographs varies between monitors and browsers and therefore we cannot accept any liability for any variation in colour or image caused by your computer hardware / software.


Supply of products

Cherubs in the Clouds reserves the right to refuse to supply any products ordered by you.


Availability of Goods

All products and offers are subject to availability and may be withdrawn at any time.


How to Place an Order

You can use our Website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

When you confirm an order with us through the Checkout process, you are making an offer to buy goods. We will send you an e‐mail to confirm that we have received your order.

When we have checked your order and are able to fulfil it, we will send you an email to confirm the order and notify you of the despatch date.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

In the unlikely event that the goods are no longer available, or that there is an issue with your order, we will advise you of this by email. In this instance, you will not receive an order confirmation email.


Payment method

We must receive payment in full in UK sterling (£) before your order can be accepted and before goods are despatched.

Where goods are subject to VAT, this will be charged at the prevailing UK rate of 20%.

Cherubs in the Clouds accepts payment by most major credit and debit cards, Paypal and bank transfer. On-line payments will be redirected to a secure server and processed via a secure payment gateway. Your private financial data is not stored by Cherubs in the Clouds nor is it shared with any third party company, and no logins or passwords are captured by Cherubs in the Clouds.

Your order will only be dispatched once full payment has been received.



Custom Controls and Import Duties

Orders for delivery outside of the UK, EU, USA and Australia may be subject to import duties and taxes. These are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as Cherubs in the Clouds has no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from Cherubs in the Clouds, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


Free Delivery, Delivery and Returns

Delivery and return information forms part of these Terms and Conditions.

All items are guaranteed by Cherubs in the Clouds and any dissatisfaction with an item will be given a full refund less any costs on the return of the item (providing the condition is unaltered from as it was sent).

For the above to be acceptable, we must be notified by phone or email within 7 days of receipt though this will not affect your statutory rights.


Events beyond our control

Cherubs in the Clouds is not responsible for any delay or failure in carrying out its duties under these Terms and Conditions if the delay or failure is caused by circumstances beyond Cherubs in the Clouds reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service, strikes, server and machine breakdowns. You must allow Cherubs in the Clouds reasonable time to carry out its duties in these circumstances.


Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.


Visitor Conduct

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.


Intellectual property


Unless otherwise stated, all copyrights, registered trademarks and other intellectual property rights in Cherubs in the Clouds are owned by us. This applies in respect to all material on our website, including without limitation, web design, photographs, graphical images, product designs, logos and written textual information.

Our intellectual property may not be used without our written permission. All rights are reserved in addition to any rights not expressly granted.


Updates to our Terms and Conditions

If we change or update these Terms and Conditions, we will post changes and updates on this site so that you will always be aware of the information we collect, use and disclose. We encourage you to review the Terms and Conditions from time to time so you will know if they have been changed or updated.


Right to cancel (See also ‘Returning your Item for a Refund)

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.


Law and Jurisdiction

These Terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be subject to the exclusive jurisdiction of England and Wales.